Terms of Service

Terms of Service

Last Updated: June 2026

1. Overview

This website is operated by VINESU. Throughout the site, the terms "we", "us", and "our" refer to VINESU.

By accessing our website, purchasing products, or using any services provided through this website, you agree to be bound by these Terms of Service.

If you do not agree with any part of these Terms, please do not use our website.

2. About VINESU

VINESU is an independent apparel brand specializing in handcrafted graphic apparel, embroidery, beadwork, textured printing, and custom-designed clothing.

Business Address:

335–339 Queen's Road West
Sai Ying Pun
Hong Kong

Customer Support:

Email: vinesugs@outlook.com

WhatsApp: +44 7476 879919

Website: https://vinesu.com

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have parental permission.

  • You have the legal capacity to enter into binding agreements.

  • You will use this website only for lawful purposes.

4. Products and Services

Many VINESU products are handcrafted, made-to-order, or produced using specialized decorative techniques.

Because of the handmade nature of our products:

  • Minor variations in color, embroidery, bead placement, texture, printing, or craftsmanship may occur.

  • Product photographs are intended as accurate representations but may vary slightly depending on screen settings and lighting conditions.

These variations do not constitute defects.

5. Pricing and Payments

All prices displayed on our website are shown in the currency selected by the customer.

We reserve the right to:

  • Correct pricing errors;

  • Modify prices without prior notice;

  • Refuse or cancel orders affected by technical errors.

Accepted payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Other payment methods displayed at checkout

6. Orders and Acceptance

After an order is placed, customers will receive an order confirmation email.

Receipt of an order confirmation does not constitute final acceptance of the order.

VINESU reserves the right to refuse, cancel, or limit any order for reasons including:

  • Suspected fraud;

  • Pricing errors;

  • Product availability issues;

  • Violation of these Terms.

If payment has already been collected, a full refund will be issued.

7. Shipping

Shipping times, processing times, and delivery estimates are described in our Shipping Policy.

Delivery times are estimates only and may be affected by:

  • Customs inspections;

  • Carrier delays;

  • Weather conditions;

  • Public holidays;

  • Other events beyond our control.

VINESU is not responsible for delays caused by shipping carriers or customs authorities.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy.

Customers should review the Refund Policy before making a purchase.

For handcrafted and customized products, additional restrictions may apply.

9. European Union Consumer Rights

If you are located within the European Union (EU), European Economic Area (EEA), or United Kingdom, you may have additional consumer rights under applicable consumer protection laws.

Where required by law:

  • Consumers may have the right to withdraw from a purchase within 14 days of receiving goods.

  • Certain products may be exempt from withdrawal rights, including customized, personalized, or made-to-order products.

Nothing in these Terms shall limit any mandatory consumer rights provided by applicable law.

10. Intellectual Property

All content on this website, including:

  • Text

  • Product descriptions

  • Images

  • Graphics

  • Logos

  • Designs

  • Website content

is owned by VINESU or used with permission.

No content may be copied, reproduced, distributed, or used without prior written consent.

11. User Conduct

You agree not to:

  • Violate any laws or regulations;

  • Submit false information;

  • Attempt unauthorized access to our systems;

  • Interfere with website security;

  • Infringe intellectual property rights;

  • Use the website for fraudulent activities.

We reserve the right to terminate access for violations of these Terms.

12. Privacy

Personal information submitted through this website is governed by our Privacy Policy.

Customers located in the European Economic Area (EEA) may have additional rights under the General Data Protection Regulation (GDPR).

13. Limitation of Liability

To the maximum extent permitted by applicable law:

VINESU shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable consumer protection laws.

14. Force Majeure

VINESU shall not be liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters;

  • Government actions;

  • Labor disputes;

  • Supply chain disruptions;

  • Transportation interruptions;

  • Internet outages.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Hong Kong.

For customers located within the European Union, mandatory consumer protection rights under local laws remain unaffected.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

17. Contact Information

Questions regarding these Terms of Service may be directed to:

VINESU

Email: vinesugs@outlook.com

WhatsApp: +44 7476 879919

Address:

335–339 Queen's Road West
Sai Ying Pun
Hong Kong

Website: https://vinesu.com