If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
- All
- Pre Sale Questions
- After-Sales Service
Need Help?
Your satisfaction is our priority.
At VINESU, we want to make sure you have the best experience with our heavyweight tees and designs. Whether it's about sizing or shipping, just reach out!
WhatsApp: +44 7476 879919
Email: vinesugs@outlook.com
Pre Sale Questions
Yes! Our signature tees are made from 220gsm (7.8oz) premium combed cotton. They provide a structured, non-see-through look and a substantial feel that stays durable wash after wash.
Our tees are designed with a [Standard/Slightly Oversized] fit. We recommend checking our Size Chart on the product page. If you prefer a relaxed, streetwear look, sizing up is a great option.
Not at all. We use high-quality, soft backing on the inside of every embroidered design to ensure a smooth feel against your skin.
Yes, we offer worldwide shipping! We have a strong customer base in the US, Europe, and the UK, and we use reliable international couriers to ensure your package arrives safely.
Shipping is calculated at checkout based on your location. We also offer FREE SHIPPING on orders over $69.
Our fabric is pre-shrunk to minimize shrinkage. To keep the perfect fit, we recommend washing in cold water and hanging to dry.
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
We process orders quickly, but if you contact us at support@vinesu.com within 12 hours of placing your order, we will do our best to cancel it for you.
We strive to display colors as accurately as possible. However, actual colors may vary slightly due to different monitor settings and lighting.
After-Sales Service
Once your order is shipped (usually within 1-3 business days), you will receive a confirmation email with a tracking link.
Please check with your neighbors or local post office first. If you still can't find it, contact us at support@vinesu.com and we will help you investigate.
Standard shipping typically takes 7-15 business days. Please note that delivery times may vary slightly depending on customs clearance.
We are so sorry for the mistake! Please email us with a photo of the item, and we will send you a replacement immediately at no extra cost.
We offer a 30-day return policy for unwashed and unworn items in their original packaging. Please contact us to start a return.
Each piece is quality-checked, but if we missed something, please let us know. We offer partial refunds or replacements for any manufacturing defects.
It's normal for tracking to pause while a package is in international transit or clearing customs. It should update once it reaches your country.
Machine wash cold, inside out, with like colors. Hang dry to protect the embroidery and maintain the fabric's shape.
Please take photos of the damaged packaging and the product immediately and contact us. We will file a claim with the carrier and send you a new one.