Privacy Policy

PRIVACY POLICY

Last Updated: June 2026

At VINESU, we are committed to protecting your privacy and ensuring transparency about how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • IP address and device information

  • Browsing behavior on our website

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide customer support

  • Communicate order updates

  • Prevent fraud and unauthorized transactions

  • Improve website performance and user experience

  • Send marketing emails (only if you opt in)

3. Legal Basis for Processing (EU Customers)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Contractual necessity (to fulfill your order)

  • Legal obligations (tax and accounting requirements)

  • Legitimate interests (fraud prevention and service improvement)

  • Consent (for marketing communications where applicable)

4. Sharing Your Information

We do not sell your personal information.

We may share your data only with trusted third parties, including:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping carriers

  • Email service providers

  • Analytics services (e.g., Google Analytics)

These third parties are only permitted to use your data to provide services on our behalf.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember user preferences

  • Analyze website traffic

  • Support marketing and advertising

You can disable cookies in your browser settings at any time.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your order

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

7. Your Rights (EU/EEA Customers)

If you are located in the European Union or European Economic Area, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise these rights, please contact us.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the Internet is 100% secure.

9. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

We encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

VINESU
Email: vinesugs@outlook.com
Website: https://vinesu.com/pages/contact-us

Business Address:
335–339 Queen's Road West
Sai Ying Pun
Hong Kong